Our Policies
Information We Collect
At Solomons Corporate Solutions LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. At Solomons Corporate Solutions We may collect and process the following types of personal data: Personal Identification Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide. Usage Data: Information about how you interact with our website, including IP address, browser type, time zone settings, and usage statistics. Transaction Data: Payment details and other information you provide to process payments for our services.
How We Use Your Information
We may use your personal information for the following purposes: To provide and maintain our website and services. To respond to your inquiries, provide customer support, and communicate with you. To send SMS, emails, or phone communications (with your consent). To process transactions and manage your account.
To improve our website and tailor your user experience. To comply with legal obligations and resolve any disputes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies, but this may limit your access to certain features of the website.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances: With service providers and vendors who assist in delivering our services.
As required by law, regulation, or legal processe. To protect the rights, privacy, and safety of our company, customers, or others.
Data Security
We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Payments
To ensure we have a successful, stress-free working relationship, I've outlined a few key payment notes for your reference. These help keep expectations clear and allow me to provide the best service possible.
Invoices
All invoices will be sent via email through a secure payment system.
Payment Methods
We currently accept debit/credit cards, back transfers (ACH) and Apple Pay and PayPal upon approval.
Communication
Our regular business hours are Monday-Thursday 10am-5pm (EST). Sundays requested for an additional booking fee of $50 (not prorated). During these hours you can expect consistent communication, updates, and task support. I do not monitor messages outside of business hours, on weekends or during the observed holidays unless otherwise arranged in advance.
Preferred Contact Methods
Email is my primary communication method. You can reach me directly at [email protected]. This helps me track requests clearly and respond in an organized, timely manner. If you prefer another method like Slack, Trello comments or a shared dashboard, we will confirm that during onboarding.
Response Time
I aim to respond to all messages within 24 business hours. In most cases, you'll hear back from me much sooner. During high volume periods or holidays, I'll communicate any changes in response time in advance. For urgent or time-sensitive issues, please use "UREGENT" in your subject line.
Penalties & Additional Fees
To maintain fairness and keep projects on track. The following penalties may apply:
- Late payment fee: $25 per week after invoice due date.
- No-Show Meeting Fee: $30 if a scheduled call is missed with out 24 hours notice.
- Scope Creep Fee: Any work the falls outside of our agreed-upon scope maybe billed at my current hourly rate or require a revised service agreement.
Observed Holidays
To maintain fairness and keep projects on track. The following penalties may apply:
- Late payment fee: $25 per week after invoice due date.
- No-Show Meeting Fee: $30 if a scheduled call is missed with out 24 hours notice.
- Scope Creep Fee: Any work the falls outside of our agreed-upon scope maybe billed at my current hourly rate or require a revised service agreement.
Vacation & Time Off Guidelines
I do occasionally take personal or vacation time throughout the year. When I do, here's what you can expect:
- Advance Notice: You will receive at least 1 weeks notice for any planned time off lasting more than one business day outside of the days listed above.
- Coverage & Preparations: I'll work ahead on priority tasks and communicate deadlines in advance so your workflow stays on track.
- Holiday Season Downtime: I typically take addition time off between Thanksgiving, Christmas, and New Year's and will provide those dates no later than the 15th of the month.
-Urgent Requests: If an urgent need arises before my time off, and it is not a previously agreed-upon task, it will be considered a rush request and subject to an additional fee. I will do my best to accommodate these request when possible, but availability is not guaranteed.
Our Policies
Information We Collect
We may collect and process the following types of personal data: Personal Identification Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide. Usage Data: Information about how you interact with our website, including IP address, browser type, time zone settings, and usage statistics. Transaction Data: Payment details and other information you provide to process payments for our services.
How We Use Your Information
We may use your personal information for the following purposes: To provide and maintain our website and services. To respond to your inquiries, provide customer support, and communicate with you. To send SMS, emails, or phone communications (with your consent). To process transactions and manage your account. To improve our website and tailor your user experience. To comply with legal obligations and resolve any disputes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies, but this may limit your access to certain features of the website.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances: With service providers and vendors who assist in delivering our services.
As required by law, regulation, or legal processe. To protect the rights, privacy, and safety of our company, customers, or others.
Data Security
We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Payments
To ensure we have a successful, stress-free working relationship, I've outlined a few key payment notes for your reference. These help keep expectations clear and allow me to provide the best service possible.
Invoices
All invoices will be sent via email through a secure payment system.
Payment Methods
We currently accept debit/credit cards, back transfers (ACH) and Apple Pay and PayPal upon approval.
Communication
Our regular business hours are Monday-Thursday 10am-5pm (EST). Sundays requested for an additional booking fee of $50 (not prorated). During these hours you can expect consistent communication, updates, and task support. I do not monitor messages outside of business hours, on weekends or during the observed holidays unless otherwise arranged in advance.
Preferred Contact Methods
Email is my primary communication method. You can reach me directly at [email protected]. This helps me track requests clearly and respond in an organized, timely manner. If you prefer another method like Slack, Trello comments or a shared dashboard, we will confirm that during onboarding.
Response Time
I aim to respond to all messages within 24 business hours. In most cases, you'll hear back from me much sooner. During high volume periods or holidays, I'll communicate any changes in response time in advance. For urgent or time-sensitive issues, please use "UREGENT" in your subject line.
Penalties & Additional Fees
To maintain fairness and keep projects on track. The following penalties may apply:
- Late payment fee: $25 per week after invoice due date.
- No-Show Meeting Fee: $30 if a scheduled call is missed with out 24 hours notice.
- Scope Creep Fee: Any work the falls outside of our agreed-upon scope maybe billed at my current hourly rate or require a revised service agreement.
Observed Holidays
To maintain fairness and keep projects on track. The following penalties may apply:
- Late payment fee: $25 per week after invoice due date.
- No-Show Meeting Fee: $30 if a scheduled call is missed with out 24 hours notice.
- Scope Creep Fee: Any work the falls outside of our agreed-upon scope maybe billed at my current hourly rate or require a revised service agreement.
Vacation & Time Off Guidelines
I do occasionally take personal or vacation time throughout the year. When I do, here's what you can expect:
- Advance Notice: You will receive at least 1 weeks notice for any planned time off lasting more than one business day outside of the days listed above.
- Coverage & Preparations: I'll work ahead on priority tasks and communicate deadlines in advance so your workflow stays on track.
- Holiday Season Downtime: I typically take addition time off between Thanksgiving, Christmas, and New Year's and will provide those dates no later than the 15th of the month.
-Urgent Requests: If an urgent need arises before my time off, and it is not a previously agreed-upon task, it will be considered a rush request and subject to an additional fee. I will do my best to accommodate these request when possible, but availability is not guaranteed.
